• 
  1 month ago

  I recently bought a new car from mantles Kia in Royston, and I had an excellent experience. The customer service was outstanding, I especially want to thank Corner and Luke for all their help. Luke was amazing throughout the entire process. He gave me great advice, explained all my options, and helped me with the financing. They made everything easy and stress-free, and I really appreciated their professionalism and support. I'm very happy with my new car and the service I received. I will definitely come back when I'm ready to buy my next car. Thank you so much!

  hardik panchal Mantles Kia Royston
  Response from Grainger Motor Group 1 month ago

  Thank you for your fantastic review! We're thrilled to hear you had such an excellent experience at Mantles Kia Royston. It's wonderful to know Connor and Luke provided outstanding customer service, with Luke making the entire process easy and stress-free by offering clear advice and support throughout, including with your finance options. We'll be sure to pass your kind words on to them both. We truly appreciate your feedback and are delighted you're so happy with your new car. We look forward to welcoming you back when it's time for your next one!

• 
  1 month ago

  Excellent service from Steven Bishop. Professional, honest and efficient. Made the sale extremely easy.

  Karen Atherton Mantles Kia Royston
• 
  1 month ago

  Sharing this review as we have had a lovely experience buying our new car. From the minute we walked into the showroom to viewing the car and taking it for a test drive, it has been very smooth. Both Luke and Connor have been exceptional in providing great customer service and treating us as if we are family. Well trusted and confident and we’ll be back when we’re due for an upgrade.

  Anup XO Mantles Kia Royston
• 
  1 month ago

  I wanted to say how personable, supportive and relatable Stephen was in guiding us through our sale of my old car and purchase of my new car. We travelled a distance and were pleased with the service we received. Thank you. Jackie

  Jackie Parkes Mantles Kia Royston
• 
  1 month ago

  Polite and friendly Shay was great, he was very helpful and we will definitely be back

  Claire Savage Mantles Kia Royston
• 
  1 month ago

  Steve Bishop. Great service and super helpful.

  gareth jones Mantles Kia Royston
• 
  1 month ago

  Fabulous experience, very attentive staff. I found exactly what I was looking for, got a good deal on my part exchange. The team couldn't do enough to make sure I had a great experience, especially Richard on the sale and Connor on the hand over. I can highly recommend this dealership

  JoJo Mantles Kia Royston
  Response from Grainger Motor Group 1 month ago

  Thank you for your fantastic review! We're delighted to hear you had such a fabulous experience and found exactly what you were looking for.

• 
  1 month ago

  I picked up my new Kia Sportage yesterday, and I just wanted to say a huge thank you to Frankie for making the whole experience so easy. From the first time I walked into the dealership, Frankie was friendly, approachable and never made me feel under any pressure. I had loads of questions, especially as this is my first automatic and my first hybrid, but nothing was ever too much trouble. Everything was explained in a way that was easy to understand, and I left feeling really confident. The communication from start to finish was brilliant. I was kept updated throughout, and collection day went exactly as planned. The car looked amazing when I arrived, and it was clear that a lot of care had gone into getting everything ready. What really stood out was how genuine and helpful Frankie was. It never felt like I was being "sold" a car. Instead, it felt like someone was taking the time to make sure I was happy and getting the right car for me, which made such a difference. I honestly couldn't be happier with both the service I received and my new car. If you're thinking about buying a car, I'd definitely recommend Mantles in Royston, and if you can, ask for Frankie. Thanks again for making the whole experience such a positive one.

  the puzzelers piper page rae Mantles Kia Royston
  Response from Grainger Motor Group 1 month ago

  Thank you for your fantastic review! We're delighted to hear that Frankie made your car-buying experience so easy and enjoyable, and that you felt supported throughout the process. We'll be sure to pass on your kind words to him. Congratulations on your new Kia Sportage, and thank you for your recommendation. We hope you enjoy every mile!

• 
  1 month ago

  The Kia team were welcoming from the moment I walked into the showroom, listening and helping suggest the best models before arranging a test drive so I could get a feel for the car. As I'd been with another car manufacturer for the last 20 years, switching brands was a massive step for me as I decided to move to a fully electric car, so feeling comfortable and confident with Kia and their service was a really big deal. The finance options were explained clearly, as well as the additional care options, and email follow-up was friendly. The team took great care of me during the purchase process, with Steve regularly keeping me updated on the expected arrival date of my new car. On the day I part-exchanged my old vehicle for my new EV3, the process was explained well and the paperwork was all handled efficiently. The team even did a proper car reveal and video that they sent to me later. This was followed by a comprehensive walkthrough of the car's many features, delivered by their resident Kia Genius, Paul. He has deservedly won many awards for his excellent service (and even manages to teach the other experts a thing or two from time to timeThere was quite a lot of tech to take in, but I know I can reach out to them again if I need any more help. I’ve really enjoyed driving my EV3 so far and am very grateful to Mantles Kia Royston for their amazing service - they really went above and beyond. Thank you.

  Anna Stanley-Smith Mantles Kia Royston
  Response from Grainger Motor Group 1 month ago

  Thank you for taking the time to leave such a wonderful review! We're delighted to hear that our team made your switch to an electric vehicle such a positive experience. It's fantastic to know that Steve kept you well informed throughout the process and that Paul helped you feel confident with all the features of your new EV3.

• 
  1 month ago Gavin Michael Mantles Kia Royston
  Response from Grainger Motor Group 1 month ago

  Thank you for your 5-star review!

• 
  1 month ago julie Mancey Mantles Kia Royston
  Response from Grainger Motor Group 1 month ago

  Thank you for your 5-star review!

• 
  1 month ago

  Excellent service from Mike David and team but especially Richard Surbey. Very patient all the way through and I’d recommend EMG Royston in a heartbeat. Many thanks. Debbie & Lori

  Debbie Saldana Mantles Kia Royston
  Response from Grainger Motor Group 1 month ago

  Thank you for your wonderful review! We're delighted to hear Mike, David, Richard and the team provided such excellent service. We'll be sure to pass on your kind words, and we truly appreciate your recommendation. Enjoy your new car!

• 
  1 month ago

  Connor and luke supplied fantastic service when buying my car but also when explaining the little details during the transaction. I was made to feel very welcome and didn’t feel pushed to sign anything. Again brilliant service and no complaints.

  Tygun Hart Mantles Kia Royston
  Response from Grainger Motor Group 1 month ago

  Thank you for your fantastic review! We're delighted to hear Connor and Luke made you feel welcome and provided such great service throughout your purchase. We'll be sure to pass on your kind words. Enjoy your new car, and we hope to see you again in the future!

• 
  1 month ago

  Had a great experience buying a new Sportage. Shay and Connor were professional, quick to respond and very accommodating. Will be back here should we choose to buy another Kia.

  Sam Fuller Mantles Kia Royston
  Response from Grainger Motor Group 1 month ago

  Thank you for your fantastic review! We're delighted to hear Shay and Connor provided such professional and accommodating service. We really appreciate your kind words and look forward to welcoming you back when you're ready for your next Kia!

• 
  1 month ago

  From the initial enquiry to the purchase of our new car the team at Mantles Kia Royston have been lovely! Paulo was brilliant. He allowed me to have a long test drive to really get a sense of the vehicle and took the time to answered my millions of questions. He wasn’t there when we picked up the car but Connor was on hand to help me. Again, he was so helpful and he went over and above with all the paperwork and to help move everything from my old car to the new oneCouldn’t recommend this dealership enough! Big thank you to Paulo and Connor!!!

  Francesca Godding Mantles Kia Royston
  Response from Grainger Motor Group 1 month ago

  Thank you so much for your wonderful review! We're delighted to hear that both Paulo and Connor made your experience such a positive one. We'll be sure to pass on your kind words to them. We hope you're enjoying your new car and look forward to welcoming you back in the future!

• 
  1 month ago

  The customer service at Mantles is first class. I was helped by Conor and Frankie, two impressive young men who couldn't have been more helpful.

  Jon Dowrick Mantles Kia Royston
  Response from Grainger Motor Group 1 month ago

  Thank you for your kind review! We're so pleased to hear that Conor and Frankie provided you with first-class customer service. We'll be sure to pass on your lovely feedback to them. We look forward to seeing you again in the future!

• 
  1 month ago adrian kelly Mantles Kia Royston
  Response from Grainger Motor Group 1 month ago

  Thank you!

• 
  1 month ago

  Tyrese made sure the car was as we expected. Connor took us through the purchase very well. Very professional and friendly. Thank you both.

  David McAloney Mantles Kia Royston
  Response from Grainger Motor Group 1 month ago

  Thank you for your wonderful review! We're delighted to hear that Tyrese ensured the car met your expectations and that Connor guided you through the purchase so professionally.

• 
  1 month ago

  Accompanied an elderly family member to Mantles for a planned meeting with sales manager Abu to reorganise finance following the death of their partner. We attended at the agreed time and were asked to sit in the waiting area. After 50 minutes waiting with no updates, we left. Very poor customer service, especially in the given circumstances. We are a wider family with six Kia vehicles - we won't be returning.

  Neil Gordon Mantles Kia Royston
  Response from Grainger Motor Group 1 month ago

  Thank you for taking the time to share your feedback, and please accept my sincere apologies for your experience. Firstly, I would like to express my sincere condolences to your family for your loss. I am truly sorry that, at such a difficult time, we failed to provide the level of care, communication and service that you had every right to expect. Waiting for 50 minutes without any update is simply not the experience we aim to provide, and I completely understand your frustration and disappointment. We genuinely value every customer, and it is particularly upsetting to hear that we let your family down in these circumstances. I appreciate that this experience has left a very negative impression, especially given your family's long-standing support of Kia. If you would be willing to give us the opportunity to put things right, I would be grateful if you could contact me directly. My name is Riaz Choudhury, General Sales Manager, and I would welcome the opportunity to discuss what happened personally and see how we can assist with your family member's situation. Please feel free to call me directly on 01763 244244 and ask for me, or email me at Riaz.Choudhury@Mantles.co.uk. I would be more than happy to arrange a convenient time to speak. Once again, I am sincerely sorry for the experience you've had, and I hope we have the opportunity to restore your faith in us.

• 
  1 month ago

  Frankie and Connor were really helpful and provided a great service when purchasing our used car. They went through everything clearly, really polite and made it a great experience for us.

  Heather Meade Mantles Kia Royston
  Response from Grainger Motor Group 1 month ago

  Thank you for your fantastic review! We're delighted to hear that Frankie and Connor provided such helpful, friendly service and made your used car purchase a great experience.

• 
  1 month ago

  I would highly recommend Mantles Kia at Royston. I have just brought a car and the whole process has been so smooth and outstanding service from Tyrese and Mike who have gone above and beyond to ensure the experience was outstanding

  Neil Mantles Kia Royston
  Response from Grainger Motor Group 1 month ago

  Thank you for your wonderful review! We're delighted to hear that your experience at Mantles Kia Royston was so smooth and that Tyrese and Mike went above and beyond to provide outstanding service.

• 
  1 month ago

  Lovely dealership! Paulo was great and helped us on our journey to find our new family car. Felt we could buy with confidence - we’re really pleased

  Tracy Harding Mantles Kia Royston
  Response from Grainger Motor Group 1 month ago

  Thank you for your lovely review! We're delighted to hear that Paulo helped you find the perfect new family car and made you feel confident throughout the process. We'll be sure to pass on your kind words to him

• 
  1 month ago

  We had a great experience with Mantles. We had had a negative experience with another garage before going to Mantles and they went out of their way to make sure we had great service. Both Anthony and Connor were very helpful.

  Shona Fawcett Mantles Kia Royston
  Response from Grainger Motor Group 1 month ago

  Thank you for your wonderful review! We're delighted to hear that Anthony and Connor were able to turn your experience around and provide the excellent service you deserved. It's great to know they went out of their way to help.

• 
  1 month ago

  Excellent service. Very friendly. Took time to let us make a decision. Highly recommend Luke and Conner.

  aaron thomas Mantles Kia Royston
  Response from Grainger Motor Group 1 month ago

  Thank you for your wonderful review! We're delighted to hear that Anthony and Connor were able to turn your experience around and provide such excellent service. It's great to know they went above and beyond to help make your visit a positive one.

• 
  1 month ago

  Visited this showroom to look at upgrading my car. I was instantly welcomed by Richard Surbey, the senior sales executive, who made me feel very welcome and enthusiastically helped me to find a suitable vehicle, which I'm over the moon with. Fantastic service in a great showroom environment. Thank you Richard & Kia for looking after me again!

  David Pilkington Mantles Kia Royston
  Response from Grainger Motor Group 1 month ago

  Thank you, David, for your fantastic review! We're delighted to hear that Richard made you feel so welcome and helped you find a vehicle that you're over the moon with.

• 
  1 month ago

  Great service, friendly and polite. Went through the process of purchasing and made it hassle free. I would 100% recommend. Paulo extremely helpful and friendly. Again great job.

  Kiran Chibbar Mantles Kia Royston
  Response from Grainger Motor Group 1 month ago

  Thank you for your fantastic 5-star review, Kiran! We're so pleased to hear you had a great experience with us at Mantles Royston. It's wonderful to know Paulo was so helpful and friendly, and that he made the purchasing process straightforward and hassle-free for you. We really appreciate your recommendation and your kind words. Enjoy your new vehicle, and we look forward to welcoming you back in the future!

• 
  1 month ago

  Excellent service- huge thanks to both Steven and Connor who made the process very smooth and answered our many questions!

  Kat Oliver Mantles Kia Royston
  Response from Grainger Motor Group 1 month ago

  Thank you so much for your kind review! We're delighted to hear that Steven and Connor made the process smooth and were able to answer all of your questions along the way. We'll be sure to pass on your lovely feedback to them. We really appreciate you taking the time to share your experience and wish you all the best with your new vehicle!

• 
  1 month ago

  Brilliant experience with both Steven and Connor. Couldn’t have been better looked after by the whole team

  Naomi Hill Mantles Kia Royston
  Response from Grainger Motor Group 1 month ago

  Thank you so much for your lovely review! We're really glad to hear Steven, Connor and the rest of the team looked after you so well. Thanks again for choosing us, and we hope you enjoy your new car!

• 
  1 month ago C D Mantles Kia Royston
  Response from Grainger Motor Group 1 month ago

  Thank you for your 5-star review! We really appreciate your support and hope you're enjoying your new vehicle.

• 
  1 month ago

  For someone that doesn't like buying cars - Richard made it a painless process while offering really good advice. Really happy with the car and the experience. Will come back here for the next car - in 7 years

  zzz zzz Mantles Kia Royston
  Response from Grainger Motor Group 1 month ago

  Thank you for your lovely review! We're so pleased to hear Richard made the car-buying process a painless one and that his advice helped you find the right car. It's great to know you're happy with both your new vehicle and the experience.

No reviews available