• 
  6 months ago

  Brilliant service. Josh was very helpful, approachable, and made everything easy. Couldn’t fault the experience

  Victoria Lomax Norton Way Mazda, Part of Grainger Motor Group
  Response from Grainger Motor Group 5 months ago

  Good morning Victoria, thank you for the 5-stars and very kind words! Happy we could help and we are pleased to hear your experience with us was brilliant. We will pass on your compliments to Josh and we hope to welcome you back again soon. All the best - Norton Way Mazda.

• 
  6 months ago

  Come to service my girlfriend car in this garage. Never a problem years before 2025. Only one guy helpful was Daniz but didnt see him when I visit in December. Lots of time wasting and manager always in meetings and unfeiendly when speaking on phone!! Problem not gone but I will not be back to your garage sorry.

  Omar Kularatnam Norton Way Mazda, Part of Grainger Motor Group
  Response from Grainger Motor Group 6 months ago

  Good morning Omar, thank you for taking the time to leave us this review and for giving us this feedback. We are very sorry to hear that you have had this experience with us. We have passed your comments onto our Managers and our head of business Mark Morris whom you can contact on mark.morris@nortonway.com. We hope we can restore your faith in us. Kind regards - Norton Way Mazda. Please could you let us know your girlfriend's registration so we can look into this further.

• 
  6 months ago

  Mazda CX -30 ,FSC Camera problem ! I wish strongly to recommend this Mazda servicing team especially Mr BEN , this service Team literally goon out of way to help me and sort my Camera car problem . Fantastic service polite friendly and very knowledgeable Thank youKind regards MR B Palic

  B Palic Norton Way Mazda, Part of Grainger Motor Group
  Response from Grainger Motor Group 6 months ago

  Good morning B Palic, thank you for the 5-stars and taking the time to leave us this kind review! It is much appreciated and we are pleased to hear your experience was fantastic. We will pass on your compliments to Ben and the team. Take care - Norton Way Mazda.

• 
  6 months ago

  I need to share honest experience with Nortan way Mazda I brought cx 5 from Nortan way Mazda , after few months I got issue with battery and another Mazda dealer said that wrong battery fitted in the car , I contacted Nortan way and end of the day they refund me battery cost but I lost 2 days for this issue which was very frustrating, second time when I went for service dealer said it’s required major service because service not happened last time and when I asked to Nortan way Mazda during the deal they said they have done full service, but they are lying. Recently I asked to Nortan way Mazda for same car valuation and they offered me 5K less within 10 months and when I said you make lots of money on this car and they said ohh we have done service before sell this car to you. Really I am not happy with Nortan way Mazda .

  Dipak Chaudhari Norton Way Mazda, Part of Grainger Motor Group
  Response from Grainger Motor Group 6 months ago

  Good morning Dipak Chaudhari, we are very sorry to hear that you have had this experience with us. We have passed your comments on to our managers including our head of business Mark Morris whom you can contact at mark.morris@nortonway.com We hope we can restore your faith in Norton Way Mazda. Take care - Norton Way Mazda.

• 
  6 months ago

  We bought an MX5 from you recently. Leigh Chapman delivered one of the best ever customer service experiences. She was helpful, personable and exceeded our expectations.

  Heather Scholes Norton Way Mazda, Part of Grainger Motor Group
  Response from Grainger Motor Group 6 months ago

  Good afternoon Heather, thank you for the 5-stars and taking the time to leave us this review! We are happy we could help and we are pleased to hear that you had one of best ever customer service experiences. We will pass on your compliments to Leigh and we hope you are enjoying your Mx-5. Take care - Norton Way Mazda.

• 
  6 months ago

  Great service. Repairs were carried out quickly and efficiently.

  Andy Holmes Norton Way Mazda, Part of Grainger Motor Group
  Response from Grainger Motor Group 6 months ago

  Good morning Andy Holmes, thank you for the 5-stars and taking the time to leave us this review! We are happy we could be of service and hope to welcome you back again soon. Take care - Norton Way Mazda.

• 
  6 months ago

  would be ideal if customers didn’t all come first thing in the morning as car park gets very busy.also the customer service wasn’t that great.

  Mr Jones Norton Way Mazda, Part of Grainger Motor Group
  Response from Grainger Motor Group 6 months ago

  Please could you provide us with your registration as we have many Mr Jones's on our database, then we can look into this further for you.

• 
  6 months ago

  John & Rachel Lacey. I have been a Mazda driver for 20 years and I recently converted my wife into owning a Mazda. So, when it became time to upgrade my old Mazda to a much newer car, we were clearly going to choose a Mazda. We eventually decided to look for a CX-3. We found, what seemed to be a good one at Norton Way, and made an appointment with Josh to look at it and take it for a test drive. Josh was extremely professional and very friendly all the way through the whole negotiating process and again upon our return to pick the car up. He is a credit to the sales team at Norton Way.

  Rachel Lacey Norton Way Mazda, Part of Grainger Motor Group
  Response from Grainger Motor Group 6 months ago

  Good morning Rachel, thank you for the 5 stars and kind words! We are pleased to hear the service you received was professional and friendly. We will pass on your compliments to Josh and we hope you are enjoying your Cx-3. Take care - Norton Way Mazda.

• 
  7 months ago

  Unfortunately me and my partner didn’t have a positive experience with the service centre considering we had to come back for a mistake on your part. Told countless lies by head of department. Won’t be visiting next year after using you for years.

  Saunders M Norton Way Mazda, Part of Grainger Motor Group
  Response from Grainger Motor Group 6 months ago

  Good morning Saunders M, we are very sorry to hear that you have had this experience with us. We have passed your comments on to our managers including our head of business Mark Morris whom you can contact at mark.morris@nortonway.com We hope we can restore your faith in Norton Way Mazda. Take care - Norton Way Mazda. Would it be possible for you please to give us your registration as we are unable to find you on our data base so we can look into this further.

• 
  7 months ago

  I came to this garage hoping to buy either the Mazda 3 or Mazda CX-30. I came in on a whim, and managed to get a meeting with Josh. He was super friendly and down to earth from the start, and I left the same day having bought my perfect car! There were a few teething issues in the shop (none of it Josh’s fault) but the service he provided to sort everything for me was exceptional. Overall, I’m loving my car, and can see myself owning a Mazda for a long time! Thanks to Mazda and Josh for such a great car buying experience.

  Chloe Weingarten Norton Way Mazda, Part of Grainger Motor Group
  Response from Grainger Motor Group 7 months ago

  Good morning Chloe, thank you for the 5 stars! We are pleased to hear the service you received was exceptional. We will pass on your compliments to Josh. Take care - Norton Way Mazda.

• 
  7 months ago

  Excellent

  andrew andrewware487@gmail.com Norton Way Mazda, Part of Grainger Motor Group
  Response from Grainger Motor Group 7 months ago

  Good afternoon Andrew, thank you for the 5 stars! We are pleased to hear the service you received was excellent. Take care - Norton Way Mazda.

• 
  7 months ago

  Brilliant service.

  Rich B Norton Way Mazda, Part of Grainger Motor Group
  Response from Grainger Motor Group 7 months ago

  Good morning Rich B, thank you for the 5 stars! We are pleased to hear the service you received was brilliant. Take care - Norton Way Mazda.

• 
  7 months ago

  Excellent service from Ronan who is genuinely interested and very knowledgeable about cars. Ended up buying a new MX5 and the buying experience was first class thanks.

  Phil Cord Norton Way Mazda, Part of Grainger Motor Group
  Response from Grainger Motor Group 7 months ago

  Good morning Phil Cord, thank you for the 5-stars and taking the time to leave us this review. It is much appreciated. Take care - Norton Way Mazda.

• 
  7 months ago

  Fantastic service!

  Marco Weijgertse Norton Way Mazda, Part of Grainger Motor Group
  Response from Grainger Motor Group 7 months ago

  Good morning Marco, thank you for the 5-stars and kind words! Take care - Norton Way Mazda.

• 
  7 months ago

  Just picked up my Mazda 2 from Norton Way this morning. My family have always bought their cars from Norton Way for generations and the customer service has always been outstanding. So it was only right that my first ever car was bought here as well. Ronan was absolutely fantastic in finding the best deal. His relaxed and professional approach made the purchase completely stress free. He explained everything incredibly clearly, made note of our concerns and fully rectified very minor bodywork issues that we initially spotted on the car. Overall, outstanding service as always and would highly recommend to anyone.

  Matthew Harding Norton Way Mazda, Part of Grainger Motor Group
  Response from Grainger Motor Group 7 months ago

  Good morning Matthew, thank you so much for taking the time to leave us a review it's much appreciated! We are pleased to hear you received outstanding service as have your family over the years. We will pass on your compliments to Ronan and we hope you are enjoying your Mazda2. All the best – Norton Way Mazda

• 
  7 months ago

  This is the 2nd time that I've bought a car from Norton Way Mazda. The first time Amelia was a delight to deal with and very knowledgeable and my most recent purchase was from Josh. Josh was excellent. Pleasant to deal with and knew his stuff. I would happily recommend them to anyone buying a car.

  Paul Gray Norton Way Mazda, Part of Grainger Motor Group
  Response from Grainger Motor Group 7 months ago

  Good morning Paul, thank you for the 5-stars it is much appreciated! Happy to help and we are pleased to hear that your second time purchasing from us was an excellent experience. We will pass on your compliments to Josh and hope to welcome you back again soon. Take care - Norton Way Mazda.

• 
  7 months ago

  Exceptional 5-Star Service from Ronan! I had an absolutely fantastic experience at Mazda Letchworth, and it was all thanks to Ronan. From the moment I walked in, he was incredibly professional, knowledgeable, and genuinely helpful. He listened to exactly what I needed, answered all of my questions with patience, and explained everything clearly. There was absolutely no pressure, which made the entire process feel comfortable and stress-free. You can tell he truly cares about providing the best possible customer service. If you're visiting Mazda in Letchworth, I highly recommend seeking Ronan out. He's a true asset to the team and made my day. A well-deserved 5 stars!

  Reece Holmes Norton Way Mazda, Part of Grainger Motor Group
  Response from Grainger Motor Group 7 months ago

  Good afternoon Reece, thank you for the 5-stars it is much appreciated! Happy to help and we are pleased to hear you received exceptional service from Ronan. We will pass on your compliments to him and hope to welcome you back again soon. Take care - Norton Way Mazda.

• 
  8 months ago

  Avoid at All CostsA Truly Regrettable Experience The only thing I trust about this garage is never using them again! My biggest mistake was accepting my car when I first purchased it. A brand new vehicle was handed over with dents, scratches, and badly damaged alloys. I spent three weeks without my car while they attempted to rectify the issues. Over the five years I’ve owned the car, the customer service has been consistently poor. To make matters worse, when I called to book the appointment a couple of weeks ago, I was told I hadn’t even purchased my car from them—despite having done so. Most recently, I was told the TCU unit needed replacing—on a car that’s only five years old. I questioned why such a fault would occur at this stage and asked for the unit to be disabled. The staff member said she’d speak to her manager and have someone call me. Instead, she called back the next day to say no one could help me further—even after I stated I wanted to make a complaint as Mazda UK had stated it is for the garage to disable the unit on my request. This kind of dismissive and unprofessional behaviour is appalling. My one word of advice: never deal with this garage in any capacity.

  Sophie Jay Norton Way Mazda, Part of Grainger Motor Group
  Response from Grainger Motor Group 7 months ago

  Good morning Sophie Jay, thank you for taking the time to leave us this review and for giving us this feedback. We are very sorry to hear that you have had this experience with us. We have passed your comments onto our managers including our head of business Mark Morris whom you can contact at mark.morris@nortonway.com. We hope we can restore your faith in us. Kind regards - Norton Way Mazda.

• 
  8 months ago

  Excellent customer service. Great place to trade

  ALEXANDER OJe Norton Way Mazda, Part of Grainger Motor Group
  Response from Grainger Motor Group 7 months ago

  Good afternoon Alexander, thank you for the 5-stars it is much appreciated and hope to welcome you back again soon. Take care - Norton Way Mazda.

• 
  8 months ago

  I've just bought a used Mazda from Norton Way Mazda. Amelia was excellent from arranging the test drive to handing over the car. The interactions with other staff were also professional and it is great to come across a business where customer service seems to be the focus from everyone you meet. A great experience and both Amelia and the business are highly recommended.

  Brian Johnson GMAIL Norton Way Mazda, Part of Grainger Motor Group
  Response from Grainger Motor Group 7 months ago

  Good afternoon Brian, thank you for the 5-stars it is much appreciated! Happy to help and we are pleased to hear you had a great experience and we will pass on your compliments to Amelia and the team. We hope you are enjoying your new car. Take care - Norton Way Mazda.

• 
  8 months ago Akis Rousou Norton Way Mazda, Part of Grainger Motor Group
  Response from Grainger Motor Group 8 months ago

  Good afternoon Akis Rousou, thank you for the 5-stars it is much appreciated and hope to welcome you back again soon. Take care - Norton Way Mazda.

• 
  8 months ago

  Highly recommended. A very enjoyable experience buying a car.

  Pietro Pezzarini Norton Way Mazda, Part of Grainger Motor Group
  Response from Grainger Motor Group 8 months ago

  Good morning Pietro, thank you so much for taking the time to leave us a review - it's much appreciated! We will pass your comments onto the team and we hope you are enjoying your new Cx-30. All the best – Norton Way Mazda.

• 
  9 months ago

  Friendly, professional and extremely helpful team at Norton Way Mazda with excellent deals and solid cars. Josh, Amelia and Sam are all brilliant and could not help enough! We had a lot of questions when recently looking for a new car and the Norton Way Team were so helpful. They went above and beyond to help us at a difficult time as well, arranging for us to borrow one of their cars for a week so we were not car-less before picking up our new one. From providing hot chocolates for our girls to answering my 101 questions and helping to make the whole process smooth and convenient for us, they were brilliant and we would recommend Norton Way Mazda to anyone looking for a new car. Thank you for all your help and I am sure we will be back again in the future.

  Jennifer Condon Norton Way Mazda, Part of Grainger Motor Group
  Response from Grainger Motor Group 9 months ago

  Good morning Jennifer, thank you for the 5-stars and taking the time to leave us this lovely review. It is much appreciated and we are pleased to hear that your experience with us was brilliant. We will pass on your compliments to the team and we hope you are enjoying your new Cx-5. All the best - Norton Way Mazda.

• 
  9 months ago

  Leigh was lovely. Very knowledgeable, no hard sell. Thank you!

  Rich Maynard Norton Way Mazda, Part of Grainger Motor Group
  Response from Grainger Motor Group 9 months ago

  Good morning Rich, thank you for the 5-stars and taking the time to leave us this review. It is much appreciated and we will pass on your compliments to Leigh. All the best - Norton Way Mazda.

• 
  9 months ago

  I had a fantastic experience with Amelia from the sales team at Norton Way Mazda. We turned up on a Sunday morning after reserving a car via Mazda's website, even though we hadn’t booked an appointment. Amelia was incredibly welcoming and took the time to sit us down to understand what we were looking for. Within 15 minutes, we were offered a test drive. At no point did we feel rushed. The whole process was smooth and relaxed. The handover of the car was just as impressive. The paperwork was handled quickly and efficiently, and Amelia made sure everything was explained clearly. A couple of days after we picked up the car, she reached out to check that we were happy and to see if we had any questions. This level of care and service really stood out to me. It’s the reason I now prefer to use Norton Way Mazda for servicing as well, even though there are more convenient options closer to home. It’s worth the extra hour’s drive for the experience.

  Mihai Ciobanu Norton Way Mazda, Part of Grainger Motor Group
  Response from Grainger Motor Group 9 months ago

  Good afternoon Mihai Ciobanu, thank you for the 5-stars and taking the time to leave us this lovely review. It is much appreciated and we are pleased to hear that your experience with us was fantastic. We will pass on your compliments to Amelia and we hope you are enjoying your Cx-60. All the best - Norton Way Mazda.

• 
  9 months ago

  I paid £643 total for my last service on 8 August 2025 and also raised a warranty claim for my infotainment screen delamination. I am still covered by the Mazda used car warranty. Norton Way Mazda submitted my requestbut then nothing. After more than a month of silence, I called the Mazda warranty hotline directly. They confirmed they had already replied to Norton Way Mazda on 14 August 2025. Yet Norton Way Mazda never contacted me and my case has completely disappeared into a black hole. Even when I phoned the service department myself, a service advisor named Josh promised to call me back. That call never came either. I deeply regret trusting them with my car. They were quick to take £643 in service fees, but have failed to deliver even the most basic communication or customer care regarding my warranty claim. Based on this experience, I cannot recommend Norton Way Mazda to anyone.

  William Law Norton Way Mazda, Part of Grainger Motor Group
  Response from Grainger Motor Group 9 months ago

  Good morning William Law, we are very sorry to hear that you have issues with your warranty claim and also for the lack of communication. We have passed your comments on to our managers including our head of business Mark Morris whom you can contact at mark.morris@nortonway.com We hope we can restore your faith in Norton Way Mazda. Take care - Norton Way Mazda.

• 
  9 months ago

  Good service and friendly, knowledgeable staff.

  peter clayton Norton Way Mazda, Part of Grainger Motor Group
  Response from Grainger Motor Group 9 months ago

  Good morning Peter, thank you for the 5-stars and kind words! We will pass on your compliments to the team. All the best - Norton Way Mazda.

• 
  9 months ago

  Have used Norton Way Mazda since 2013 for both sales and service and cannot compliment them enough. I apologise for not reviewing before - I know these reviews are encouraged - as you would have had 13 5-star reviews by now! Particular shout out for Ben in workshop control and Ed the tech who were excellent in dealing with my first Mazda breakdown last week (didn’t think Mazdas did breakdownand had me back on the road in 3 days. Top service and customer care! Credit where it is due!

  Lisa Cowan Norton Way Mazda, Part of Grainger Motor Group
  Response from Grainger Motor Group 9 months ago

  Good morning Lisa , thank you for the 5-stars and kind words! We always like to hear from our customers especially returning ones. We will be sure to pass on your compliments to Ben and Ed. Take care - Norton Way Mazda.

• 
  9 months ago Abigail Harcourt Norton Way Mazda, Part of Grainger Motor Group
  Response from Grainger Motor Group 9 months ago

  Good morning Abigail, thank you for leaving us a 5-star review. Take care - Norton Way Mazda.

• 
  9 months ago

  Leigh gave us amazing service I would 100% recommend. Great deal and great car.

  Chris Garrett Norton Way Mazda, Part of Grainger Motor Group
  Response from Grainger Motor Group 9 months ago

  Good afternoon Chris, thank you for leaving us a 5-star review and kind words! We are glad you had an amazing experience and we will pass on your compliments to Leigh. Take care - Norton Way Mazda.

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