Reviews from
Google 4.6
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714 Reviews
4.6 Average of 714 Reviews
  • Phoenix
    5 months ago

    Great dealership! Olivia was very helpful

    Norton Way Nissan Cars & Van Dealership, Part of Grainger Motor Group
    Response from Grainger Motor Group 5 months ago

    Good morning Phoenix, thank you for the 5-stars and kind words! Happy we could help and hope to welcome you back again soon. All the best - Norton Way Nissan.

  • Joanne Hessey
    5 months ago

    Many thanks to Mark for his professional, helpful and friendly assistance. Very pleased with the service we received.

    Norton Way Nissan Cars & Van Dealership, Part of Grainger Motor Group
    Response from Grainger Motor Group 5 months ago

    Good afternoon Joanne, thank you for the 5-stars and taking the time to leave us this kind review. We will pass on your comments to Mark. Take care - Norton Way Nissan Cars & Van Dealership.

  • Maria Barrett
    6 months ago

    We received very helpful and supportive service from Norton Way in Letchworth on our recent search for a used Qashqai, principally from excellent salesman Berkan Degirmenci, whocould not have been more attentive. As a result, although we ended up sourcing our perfect vehicle elsewhere, we can certainly strongly recommend this dealership for their excellent service, and we expect to return to them in the future.

    Norton Way Nissan Cars & Van Dealership, Part of Grainger Motor Group
    Response from Grainger Motor Group 5 months ago

    Good morning Maria, thank you for the 5-stars and taking the time to leave us this kind review. We will pass on your comments to Berkan and thank you for recommending us. Take care - Norton Way Nissan Cars & Van Dealership.

  • Peter Revell
    6 months ago

    Came last week for service and first MOT on the Qashqai we bought here almost 3 years ago. Problem tyres were replaced (at my cost, of course) same day and all good with car. Not enough time to sort out some niggles we wanted resolved before the warranty expires next week. James in Service Dept. made sure we were rebooked in time for In-Warranty repair of the niggles. I would recommend this dealership. From the greeting (and decaff coffee) from Reception to the work from the Service Dept. to the Sales person, Hannah, I spoke with about a possible new car. Very good.

    Norton Way Nissan Cars & Van Dealership, Part of Grainger Motor Group
    Response from Grainger Motor Group 6 months ago

    Good morning Peter, thank you for the 5-stars and taking the time to leave us this kind review. Happy we could help. We will pass on your comments to the team and we hope to welcome you back again soon. Take care - Norton Way Nissan Cars & Van Dealership.

  • Dave Wenham
    6 months ago

    An absolute pleasure to do business with. Mark was very helpful and made the whole process very easy. Car was a great price and in fantastic condition.

    Norton Way Nissan Cars & Van Dealership, Part of Grainger Motor Group
    Response from Grainger Motor Group 6 months ago

    Good morning Dave Wenham, thank you for the 5-stars and taking the time to leave us this kind review. Happy we could help. Take care - Norton Way Nissan.

  • Russell Ingle
    6 months ago

    Good experience with this dealership. Marc had a relaxed approach and arranged a test drive around our availability. This is the second time we have bought a car from this dealership and both times it has been a straight forward process.

    Norton Way Nissan Cars & Van Dealership, Part of Grainger Motor Group
    Response from Grainger Motor Group 6 months ago

    Good morning Russell, thank you for the 5-stars and kind words we are happy to help. We always like to hear from our customers especially returning ones. We will pass on your compliments to Marc.Take care - Norton Way Nissan Cars & Van Dealership

  • wayne glasheen
    6 months ago

    Staff were brilliant so helpful and a lovely cup of coffee thank you for you expertise

    Norton Way Nissan Cars & Van Dealership, Part of Grainger Motor Group
    Response from Grainger Motor Group 6 months ago

    Good morning Wayne Glasheen, thank you for the 5-stars and kind words we are happy we could help and hope to welcome you back again soon. Take care - Norton Way Nissan.

  • annette wright
    6 months ago

    We recently purchased our 73 plate e-powered quasqui from Norton way The whole process was done very smoothly and staff very helpful.. lots to learn and take in as so many gadgets, but have been told they’re only a phone call away or pop in for any help. Wishing Berkan who we dealt with lots of success as one of their new salesman.

    Norton Way Nissan Cars & Van Dealership, Part of Grainger Motor Group
    Response from Grainger Motor Group 6 months ago

    Good morning Annette Wright, thank you for the 5-stars and taking the time to leave us this kind review! We hope you are enjoying your Qashqai and are here if you need! Take care - Norton Way Nissan

  • Danielle Stevens
    6 months ago

    We came into Nissan Norton Way to look at our options for getting a new car. Berkan was very helpful throughout the entire process, explaining the different options to us and helping us choose our new Qashqai. We are so pleased with our new car and the service we received.

    Norton Way Nissan Cars & Van Dealership, Part of Grainger Motor Group
    Response from Grainger Motor Group 6 months ago

    Good morning Danielle, thank you for the 5-stars and kind words. We are glad you were pleased with the service you received and we will pass on your compliments to Berkan. Take care - Norton Way Nissan Cars & Van Dealership.

  • Brendan O'Neill
    6 months ago

    I would just like to say a massive Thank you to Hannah from Norton way Nissanshe was fantastic very Professional and informative.. I would definitely recommend Anyone to go to this Garage and Hanna.

    Norton Way Nissan Cars & Van Dealership, Part of Grainger Motor Group
    Response from Grainger Motor Group 6 months ago

    Good afternoon Brendan, thank you for the 5-stars and kind words. We are glad your experience with us was fantastic. We will pass on your compliments to Hannah Take care - Norton Way Nissan Cars & Van Dealership.

  • Pak Lou
    7 months ago

    Great dealership - we visited to look at a Qashqai or X-Trail. Whilst we did not proceed with purchase, we had a lovely consultation and test drive experience. The team works as one and they are highly efficient and knowledgeable. They follow up promptly and I would seriosly consider purchasing from this dealership next time.

    Norton Way Nissan Cars & Van Dealership, Part of Grainger Motor Group
    Response from Grainger Motor Group 7 months ago

    Good morning Pak Lou, thank you for the 5-stars and kind words. We are glad you had a lovely experience with us and hope to welcome you back again soon. Take care - Norton Way Nissan Cars & Van Dealership.

  • Debby Reynolds
    7 months ago

    The appointment was well organised, well delivered and an all round pleasant experience during the test drive and follow up. Thoroughly recommend Olivia.

    Norton Way Nissan Cars & Van Dealership, Part of Grainger Motor Group
    Response from Grainger Motor Group 7 months ago

    Good afternoon Debby Reynolds, thank you for the 5-stars and kind words. We are glad you had a pleasant experience with us and hope to welcome you back again soon. Take care - Norton Way Nissan.

  • David Rainbow
    7 months ago

    Olivia was really helpful in helping us getting a new car, we’re very grateful and happy with the vehicle

    Norton Way Nissan Cars & Van Dealership, Part of Grainger Motor Group
    Response from Grainger Motor Group 7 months ago

    Good afternoon David, thank you so much for the 5 star review and kind words. We always aim to provide great customer service at our dealership and we will pass on your compliments to Olivia. We look forward to seeing you again soon! Best wishes - Norton Way Nissan Cars & Van Dealership.

  • Jose Noya
    7 months ago

    I was seen By Olivia and all in all a wonderful experience buying a used NissanNo pressure selling and she explained everything very clearly. Also dealt with Hannah who was equally helpful. Highly recommend this dealership.

    Norton Way Nissan Cars & Van Dealership, Part of Grainger Motor Group
    Response from Grainger Motor Group 7 months ago

    Good morning Jose, thank you so much for the 5 star review and kind words. We are so pleased to hear you had a wonderful experience. We always aim to provide great customer service at our dealership and we will pass on your compliments to Olivia and Hannah. We look forward to seeing you again soon! Best wishes - Norton Way Nissan Cars & Van Dealership.

  • Ross Bird
    7 months ago

    Great experience with Norton Way Nissan for a vehicle purchase recently. With the reputation and popularity of car salesmen being down there with dentists and traffic wardens, Logan Bodman was a breath of fresh air. Great to deal with and an all round lovely guy who really knows his stuff. Really grateful Logan, many thanks!

    Norton Way Nissan Cars & Van Dealership, Part of Grainger Motor Group
    Response from Grainger Motor Group 7 months ago

    Good morning Ross, thank you so much for the 5 star review and kind words. We are so pleased to hear you had a great experience. We always aim to provide great customer service at our dealership and we will pass on your compliments to Logan. We look forward to seeing you again soon! Best wishes - Norton Way Nissan Cars & Van Dealership.

  • Laura Crouch
    8 months ago

    We popped in to look at some of the new cars and trade in my old one. We met Logan who was extremely helpful looking up cars that suited what we were after and after having a good look at a car, decided to buy it and once again Logan was extremely helpful in going through all the paperwork and helping us understand the different payment options. Would definitely recommend using nissan, every time we come we receive great customer service.

    Norton Way Nissan Cars & Van Dealership, Part of Grainger Motor Group
    Response from Grainger Motor Group 7 months ago

    Good morning Laura, thank you so much for the 5 star review and kind words. We are so pleased to hear you received great service. We always aim to provide great customer service at our dealership and we will pass on your compliments to Logan. We look forward to seeing you again soon! Best wishes - Norton Way Nissan Cars & Van Dealership.

  • Simon Jackman
    8 months ago

    Exemplary service. Staff friendly, polite, and knowledgeable. I waited for my service and MOT to be completed and the showroom has a relaxed area to work and or relaxand a coffee too

    Norton Way Nissan Cars & Van Dealership, Part of Grainger Motor Group
    Response from Grainger Motor Group 8 months ago

    Good morning Simon, thank you so much for the 5 star review and kind words. We are so pleased to hear you received exemplary service when you brought your vehicle in for its service and MOT. We always aim to provide great customer service at our dealership and we will pass on your compliments to the team. We look forward to seeing you again soon! Best wishes - Norton Way Nissan Cars & Van Dealership.

  • Donna Wilsmore
    8 months ago

    Logan was so helpful and knowledgeable - he really made us feel at ease and not pressured and we couldn't fault his customer service! Thanks again, Logan!

    Norton Way Nissan Cars & Van Dealership, Part of Grainger Motor Group
    Response from Grainger Motor Group 8 months ago

    Good afternoon Donna Wilsmore, thank you for the 5-stars and kind words! It is much appreciated. Take care - Norton Way Nissan.

  • Keith Lloyd
    8 months ago

    Dealt with Logan through the process and it was a pleasure from start to finish. Found him to be attentive, helpful and knowledgeable

    Norton Way Nissan Cars & Van Dealership, Part of Grainger Motor Group
    Response from Grainger Motor Group 8 months ago

    Good afternoon Keith Lloyd, thank you for the 5-stars and kind words! Very happy we could help. Take care - Norton Way Nissan.

  • Idris Porter
    8 months ago

    Had a great experience buying a car from Norton Way, shout out to Logan Bodman who looked after us. We came in expecting to just browse what was available, no real intentions to buy anything just yet, but Logan found us a car that matched all our criterias and at a great price. He was great, super friendly not pushy at all, showed us the options, explained everything clearly and gave us the guidance and space we needed. Absolutely chuffed with our new Vauxhall Crossland - thank you!

    Norton Way Nissan Cars & Van Dealership, Part of Grainger Motor Group
    Response from Grainger Motor Group 8 months ago

    Good morning Idris, thank you so much for the 5 star rating and lovely review. We are so pleased to hear about your great experience with Logan. We always aim to provide great customer service at our dealership and we will pass on your compliments to him. We look forward to seeing you again soon! Best wishes - Norton Way Nissan Cars & Van Dealership.

  • Richie 1978
    8 months ago

    Nice and friendly staff when we went in. Mark helped with arranging a test drive and he gave us some prices to think about. Wasn't pushy which was a nice change from other sales people I've dealt with. A good experience all round even though we ended up getting the car else where.

    Norton Way Nissan Cars & Van Dealership, Part of Grainger Motor Group
    Response from Grainger Motor Group 8 months ago

    Good morning Richie, thank you so much for the 5 star rating and lovely review. We are so pleased to hear about your great experience with our team at Norton Way Nissan. We always aim to provide great customer service at our dealership and we will pass on your compliments to Mark and the team. We look forward to seeing you again soon! Best wishes - Norton Way Nissan Cars & Van Dealership.

  • Spencer Gore
    8 months ago Norton Way Nissan Cars & Van Dealership, Part of Grainger Motor Group
    Response from Grainger Motor Group 8 months ago

    Good afternoon Spencer, thank you for the 5-stars. All the best - Norton Way Nissan Cars & Van Dealership.

  • George Bennett
    8 months ago

    I would like to thank Ryan from service department and Dan from parts for their help in sorting out my service book issues. They both work at Norton Way Nissan in Letchworth, I had a 5 star service from both of them. Thank you once again Ryan and Dan.

    Norton Way Nissan Cars & Van Dealership, Part of Grainger Motor Group
    Response from Grainger Motor Group 8 months ago

    Good morning George, thank you for taking the time to leave us such a kind review! Happy we could help. We will pass on your compliments to Ryan and Dan. Best wishes - Norton Way Nissan Cars & Van Dealership.

  • Helen Collins
    8 months ago

    We part exchanged our nissan juke for a more modern juke, the service from logan was great, smooth, he explained everything was very polite and friendly

    Norton Way Nissan Cars & Van Dealership, Part of Grainger Motor Group
    Response from Grainger Motor Group 8 months ago

    Good morning Helen, and thank you for taking the time to leave us such a kind review! We are delighted to hear that your experience was great. We will pass on your compliments to the Logan and we hope you are enjoying your new Juke. Best wishes - Norton Way Nissan Cars & Van Dealership.

  • Cheshire Liu
    9 months ago

    It’s so good and professional from all aspects. They found out the issue of our car quickly in few hours while we couldn’t figure out at other places for months. Service super good from the beginning on the call until the end

    Norton Way Nissan Cars & Van Dealership, Part of Grainger Motor Group
    Response from Grainger Motor Group 8 months ago

    Good afternoon Cheshire, and thank you for taking the time to leave us such a kind review! We are delighted to hear that your experience was super good. We will pass on your compliments to the team. Best wishes - Norton Way Nissan Cars & Van Dealership.

  • Sanjeev Singh
    9 months ago

    Massive thank you to Olivia and all staff at Nissan Norton Way. Olivia was incredible, explained things well, no hard selling, patient and very efficient. Super happy . Recommended.

    Norton Way Nissan Cars & Van Dealership, Part of Grainger Motor Group
    Response from Grainger Motor Group 9 months ago

    Good morning Sanjeev, and thank you for taking the time to leave us such a positive review! We are delighted to hear that your experience in our dealership was an incredible one! We will pass on your compliments to Olivia and the team. Best wishes - Norton Way Nissan Cars & Van Dealership.

  • Catherine Short
    9 months ago

    Amazing service from Logan. Thank you very much.

    Norton Way Nissan Cars & Van Dealership, Part of Grainger Motor Group
    Response from Grainger Motor Group 9 months ago

    Good morning Catherine Short, thank you for the 5-stars happy we could help! All the best - Norton Way Nissan.

  • Louise Pope
    9 months ago Norton Way Nissan Cars & Van Dealership, Part of Grainger Motor Group
    Response from Grainger Motor Group 9 months ago

    Good afternoon Louise Pope, thank you for the 5-stars! Take care - Norton Way Nissan.

  • kayleigh white
    9 months ago

    I recently bought a used Qashqai and had a wonderful experience thanks to Laurell. He was kind, friendly, and very knowledgeable, which made the whole process stress-free. I was shopping with my newborn, and Laurell was incredibly accommodating and patient throughout which it really meant a lot. I never felt rushed, and he took the time to answer all my questions clearly, openly and honestly. Highly recommend!

    Norton Way Nissan Cars & Van Dealership, Part of Grainger Motor Group
    Response from Grainger Motor Group 9 months ago

    Good morning Kayleigh White, thank you for the 5-stars we are glad you had a great experience with us and hope you are enjoying your new car! Take care - Norton Way Nissan.

  • Samantha-Jane Alexander
    9 months ago

    Had a great experience in here today Monday 18th August. My car was in for a service, I knew I had a screw in the tyre, so explained all that, the woman that served me when I got there was great, they sent me a video of my car with the guy explaining what he was doing - thought that was brilliant! Felt personalised, they took the time to explain it all, they even fixed my tyre for free, which was an added bonus, staff were lovely today, overall a great experience.

    Norton Way Nissan Cars & Van Dealership, Part of Grainger Motor Group
    Response from Grainger Motor Group 9 months ago

    Good morning Sam J, thank you for the 5-stars! Happy we could help and hope to welcome you back again soon. Take care - Norton Way Nissan.

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