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1 month ago
My wife was quoted £78 to have the lock and wheel nuts changed on 4 tyres. When I took the car in to have the work done, I was charged £128 (I didn’t know the original price), it wasn’t until my wife rang back, did they refund us the difference! I wouldn’t want this happening to anybody vulnerable.
Aidan Stump
Norton Way Nissan
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1 month ago
Alex was patient with buying my new car, making multiple changes . Top man
gary kemp
Norton Way Nissan
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1 month ago
I had a great experience at the show room, the sales executive Alex was very friendly and the transaction sails through very smoothly.
Cleveley Antoine
Norton Way Nissan
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1 month ago
Brilliant service this morning, popped my Nissan in for an aircon health check, as it had stopped working (not ideal in a heatwave haha). Receptionist, Anna from service, Master Technician Jordan & Philip from sales all very professional and knowledgeable. Issue resolved quickly and efficently. Thanks all #Nismo
John Kappler
Norton Way Nissan
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1 month ago
Purchased a used vehicle this month, was looked after by Berkan who was great throughout the whole process.
Neil Miller
Norton Way Nissan
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1 month ago
The team are lovely suppprtive and kind. A big thank you to kate nothing was too much for her. Thank you for help with my new car.
Laura Swinburne
Norton Way Nissan
Response from Grainger Motor Group 1 month ago Thank you for your lovely review! We're so pleased to hear you had such a positive experience with our team. We'll be sure to pass your kind words on to Kate – we're delighted she was able to help with your new car. Enjoy it, and we look forward to seeing you again!
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1 month ago
Really good experience buying my first car from Nissan. Berkan has been very helpful and delivered the car to my door.
TOU GAO
Norton Way Nissan
Response from Grainger Motor Group 1 month ago Thank you for your lovely review! We're so pleased to hear you had a great experience buying your first car. We'll be sure to pass your kind words on to Berkan. Congratulations on your new car, and we hope you enjoy every mile!
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1 month ago
So happy with transaction very smooth Kate Humphrey was so professional & made the whole process effortless will buy again from this dealership
Jackie Jeffreson
Norton Way Nissan
Response from Grainger Motor Group 1 month ago Thank you for your lovely review! We're so pleased Kate made your experience smooth and effortless. We'll be sure to pass on your kind words, and we look forward to welcoming you back in the future!
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1 month ago
I like this place. getting second car. Olivia she is good sales person. Answers all quoestions and helps in the purchase prosses
Ovidijus Shweta August Narkus
Norton Way Nissan
Response from Grainger Motor Group 1 month ago Thank you for your kind review! We're delighted to hear you're choosing us for your second car. We'll be sure to pass your lovely feedback on to Olivia. We hope you enjoy your new car and look forward to welcoming you back again!
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1 month ago
Gary Stokes
Norton Way Nissan
Response from Grainger Motor Group 1 month ago Hi Gary Stokes,
Thank you for your review! We're delighted to know that you had a great experience with us.
If you have any additional feedback or need further assistance, please don't hesitate to reach out to us.
We appreciate your support and look forward to serving you again!
Kind Regards,
The team at EMG
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1 month ago
Nissan in Letchworth have been my saviour since my car was written off, they’ve made everything so much easier and smooth sailing from the get go. I love my car, Kate & Adam have been so helpful and kind. I truly appreciate everything from them.
Phoebe Hart
Norton Way Nissan
Response from Grainger Motor Group 1 month ago Thank you for your wonderful review!
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1 month ago
We recently purchased a car here and Berkan was polite, helpful and answered all of our questions. He wasn't pushy and gave us time to think too The process was simple and each element explained clearly. Thank you.
Gwendalyn Selo Skingley
Norton Way Nissan
Response from Grainger Motor Group 1 month ago Thank you for your wonderful review! We're delighted to hear that Berkan provided such a helpful and relaxed experience, answering all of your questions and giving you the time you needed to make the right decision. It's great to know the process was clear and straightforward throughout. We hope you enjoy your new car and look forward to welcoming you again in the future!
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1 month ago
Excellent service from Kate and Mark , from the test drive to us driving away with our new vehicle we where kept fully informed, many thank's Sean & Anna
Sean Tinney
Norton Way Nissan
Response from Grainger Motor Group 1 month ago Thank you, Sean and Anna, for your wonderful review. We're delighted to hear that Kate and Mark kept you informed throughout the entire process, from your test drive to collecting your new vehicle. We'll be sure to pass on your kind words to them. We hope you enjoy your new car, and we look forward to welcoming you again in the future!
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2 months ago
A massive thank you to Hannah for helping us purchase our first family car! Hannah made the process smooth and straightforward and she was always available if we had any questions. Never have test driven a bigger car, I was a little apprehensive but Hannah made the experience so comfortable straight away, taking away the anxiety of the whole
process. Thank you Hannah for combining your professionalism and kindness with such ease!
Lucy Wells
Norton Way Nissan
Response from Grainger Motor Group 2 months ago Thank you so much for your wonderful review! We're thrilled to hear that Hannah made the purchase of your first family car such a smooth and enjoyable experience. We'll be sure to pass on your kind words to her – she'll be delighted to know she helped make you feel comfortable and confident throughout the process. Congratulations on your new family car, and we wish you many happy miles ahead. We look forward to welcoming you back in the future!
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2 months ago
Had a fantastic experience with Kate Humphrey. She was very informative and really lovely. I was a bit nervous on the test drive but she made me feel totally at ease and reassured. Thank you for all your help
Paulahoppy
Norton Way Nissan
Response from Grainger Motor Group 2 months ago Thank you so much for your wonderful review!
We're delighted to hear that you had such a fantastic experience with Kate.
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2 months ago
Asher provided such an efficient service, the dealership is well organised and the overall experience was great!
Olly Young
Norton Way Nissan
Response from Grainger Motor Group 2 months ago Thank you for your wonderful review! We're so pleased to hear you had such a great experience with us. We'll be sure to pass your kind words on to Asher. We really appreciate your feedback and hope you enjoy your new car!
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2 months ago
purchased new vechicle with the amazing help of Hanah @ nissan Nortan way
Daniel Smith
Norton Way Nissan
Response from Grainger Motor Group 2 months ago Thank you for your lovely review! We're so pleased to hear Hannah helped make your new vehicle purchase such a positive experience. We'll be sure to pass on your kind words to her. We hope you enjoy your new car, and thank you for choosing Norton Way Nissan!
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2 months ago
Had a great experience at Nissan Letchworth. Asher was incredibly helpful, friendly, and knowledgeable throughout the whole process. He made everything straightforward and stress-free, with no pressure at all. Excellent customer service from start to finishI’d happily recommend Nissan Letchworth.
kyran Odowd
Norton Way Nissan
Response from Grainger Motor Group 2 months ago Thank you for your fantastic review! We're delighted to hear you had such a great experience with us. It's wonderful to know Asher made the process straightforward, stress-free and provided excellent customer service from start to finish. We'll be sure to pass on your kind words to him. Thank you for your recommendation, and we hope you enjoy your new car!
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2 months ago
I’m really happy with the service I received. It was a great experience from start to finish. Thank you!
Erica B
Norton Way Nissan
Response from Grainger Motor Group 2 months ago Thank you for your lovely review! We're so pleased to hear you had a great experience from start to finish. We really appreciate your kind words and hope you enjoy your new car. Thank you for choosing us!
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2 months ago
Keaton Antoniak
Norton Way Nissan
Response from Grainger Motor Group 2 months ago Hi Keaton Antoniak,
Thank you for your review! We're delighted to know that you had a great experience with us.
If you have any additional feedback or need further assistance, please don't hesitate to reach out to us.
We appreciate your support and look forward to serving you again!
Kind Regards,
The team at EMG
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2 months ago
Petru L
Norton Way Nissan
Response from Grainger Motor Group 2 months ago Hi Petru L,
Thank you for your review! We're delighted to know that you had a great experience with us.
If you have any additional feedback or need further assistance, please don't hesitate to reach out to us.
We appreciate your support and look forward to serving you again!
Kind Regards,
The team at EMG
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2 months ago
My vehicle is less than two years old and has covered just over 14,000 miles. A few weeks ago, I noticed the paintwork beginning to bubble unexpectedly, this was around the time the temperature reached 30+ degrees. Upon closer inspection, it was clear that the affected area was deteriorating significantly, with the bubbling spreading over time. At this point there was no sign of a chip in the paintwork and this was just bubbles.
I reported the issue to Nissan and arranged for the vehicle to be inspected. Following the inspection, I was informed by the Nissan Letchworth team that the damage had been caused by a stone chip and, therefore, would not be covered under the paintwork warranty.
I strongly dispute this conclusion. The bubbling appeared before any paint had broken away, and there was no stone chip present in the affected area when the issue first developed. It was only after the paint had started to bubble and fail that a small section of paint flaked away. In my view, the evidence clearly points towards a paint defect rather than impact damage.
The explanation provided appears to be a convenient way of avoiding responsibility under Nissan’s paintwork warranty. Nissan’s warranty documentation states that defects in paintwork are covered, whereas stone chips are excluded. By attributing a clear paint failure to a stone chip without sufficient evidence, Nissan Letchworth appears to be attempting to invalidate a legitimate warranty claim.
I challenged this assessment and explained that I did not accept the stone chip diagnosis. I was then advised that the matter would be referred to the claims team, who would contact me directly. More than three weeks have now passed, and I have received no communication, update, or response whatsoever from the letchworth team.
The level of customer service throughout this process has been extremely poor. Not only has there been a lack of communication, but there also appears to be a predetermined effort to dismiss warranty claims rather than properly investigate them. Furthermore, I have since found numerous reports online from Nissan owners experiencing similar paint defects, with allegations that warranty claims were rejected on the basis that the damage was attributed to stone chips.
This experience falls far below the standards I would expect from a manufacturer that promotes itself as being committed to customer satisfaction. Rather than addressing what appears to be a recurring paintwork issue, Nissan Letchworth’s approach has been to deny responsibility and leave the customer without support or resolution.
Marcus H
Norton Way Nissan
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2 months ago
We recently a purchased a Juke through Olivia Green, who provided an excellent service. Olivia is a confident and professional sales women with natural people skills.
Roger Claxton
Norton Way Nissan
Response from Grainger Motor Group 2 months ago Thank you for your lovely review! We're so pleased to hear you had such a positive experience purchasing your new Juke with Olivia. We'll be sure to pass on your kind words – she'll be delighted to hear them. We hope you enjoy your new car, and thank you for choosing us!
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2 months ago
Anna-Louise Brett
Norton Way Nissan
Response from Grainger Motor Group 2 months ago Hi Anna-Louise Brett,
Thank you for your review! We're delighted to know that you had a great experience with us.
If you have any additional feedback or need further assistance, please don't hesitate to reach out to us.
We appreciate your support and look forward to serving you again!
Kind Regards,
The team at EMG
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2 months ago
I was looked after by Kate Humphrey, a lovely young lady, who explained: everything about the car I was looking at; the mobility scheme; what would happen with my current car; when I could book in for my M.O.T; when my chosen car would be delivered and she also kept in touch, sending me any info I requested. She was very patient and explained everything at just the right level for me to understand. She is a huge asset to the company and I would refer her to anyone.
Julie Gridley
Norton Way Nissan
Response from Grainger Motor Group 2 months ago Thank you for your wonderful review! We're delighted to hear that Kate provided such patient, helpful and informative service throughout your journey. Your kind words mean a great deal, and we'll be sure to pass on your feedback to Kate. We hope you enjoy your new car and look forward to welcoming you again in the future.
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2 months ago
I purchased a Nissan Juke from Norton Way Nissan on the 9th of June.
The process was incredibly easy and stress-free! The young lady Olivia was absolutely amazing. She was very patient with all my questions. She went through the whole process very efficient and a professional manner. Also Mark and Laura assisted me with the documents efficiently.
Also Anna from the After sale team took great care of me.
I found the whole team at Norton Way Nissan very pleasant, helpful and welcoming.
I also got a fair deal on my part-exchange.
Great team!
Highly recommend!
Keep up with the good work!
Thank you very much!
rasika weerasinghe
Norton Way Nissan
Response from Grainger Motor Group 2 months ago Thank you for your fantastic review! We're delighted to hear that Olivia, Mark, Laura and Anna made your car-buying experience so easy and stress-free. We really appreciate your kind words and recommendation, and we're thrilled you felt well looked after by the team. Enjoy your Nissan Juke, and we look forward to welcoming you back in the future!
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2 months ago
The service was outstanding. Berkan was really helpful and informative about the vehicle and purchase options. Communication was really good and I also received an aftersales call. This is my third purchase of a Nissan Qashqai and the overall experience was excellent.
Angela Groves
Norton Way Nissan
Response from Grainger Motor Group 2 months ago Thank you for your wonderful review! We're delighted to hear that Berkan provided such helpful and informative service, and that you enjoyed an excellent experience from start to finish. We truly appreciate your continued loyalty and hope you enjoy your new Nissan Qashqai!
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2 months ago
I had a brilliant experience with buying a used car from Norton Way. Berkan was professional and courteous throughout the entire process, even personally delivering the car right to my door. His customer service is outstanding. He went above and beyond to follow up on an MOT wiper blade replacement after delivery, ensuring it was booked in and sorted when he easily could have let it slide. His honesty, integrity, and dedication to doing things right are rare. Management should absolutely look at rewarding him with a raise or promotion - he’s a fantastic asset to the business!
Phteven
Norton Way Nissan
Response from Grainger Motor Group 2 months ago Thank you for your fantastic review! We're delighted to hear that Berkan provided such outstanding service and went above and beyond to ensure everything was taken care of. Your kind words mean a great deal, and we'll be sure to pass your feedback on to Berkan and the management team. We hope you enjoy your new car and thank you for choosing Norton Way!
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2 months ago
Five-Star Experience!
I recently purchased a Nissan Intelligent Choice car, and I couldn't be happier with the entire experience!
A massive thank you to Olivia, the sales executive who looked after me. From start to finish, she was absolutely brilliant—professional, incredibly knowledgeable, and completely honest. She took the time to understand exactly what I was looking for, walked me through the benefits of the Intelligent Choice program, and never made me feel pressured.
The car itself was handed over in immaculate condition, and the peace of mind that comes with the approved used warranty is a huge bonus.
Zain Z
Norton Way Nissan
Response from Grainger Motor Group 2 months ago Thank you for your wonderful five-star review! We're delighted to hear that Olivia provided such professional, knowledgeable and honest service throughout your purchase. It's fantastic to know you had such a positive experience and that you're so pleased with your Nissan Intelligent Choice vehicle. We hope you enjoy your new car and look forward to welcoming you back in the future!
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2 months ago
We would like to say a huge thank you to Hannah Dixon who made buying a car a very stress free experience. We were impressed with Hannah’s knowledge of the car and her customer service skills were first class. Thank you HannahClaire + Paul
Claire
Norton Way Nissan
Response from Grainger Motor Group 2 months ago Thank you, Claire and Paul, for your wonderful review! We're delighted to hear that Hannah made your car-buying experience so stress-free. We'll be sure to pass on your kind words to her. We hope you enjoy your new car and look forward to welcoming you back in the future!
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